Frequently Asked Questions

Everything you need to know about ordering, shipping, and enjoying our premium wine collection.

How do you ensure the wine is protected during shipping?

We use specialized, shock-absorbent eco-friendly packaging designed specifically for glass bottles. This ensures your wine remains at a stable temperature and protected from breakage during transit.

Do I need to be home to sign for my delivery?

Yes. By law, all wine deliveries require an adult signature (21+ in the US, or legal drinking age in your country) and a valid government-issued ID must be presented to the courier.

What is your return policy if a bottle is 'corked' or damaged?

We stand by the quality of our selection. If you receive a bottle that is corked or damaged, please contact our support team within 14 days of delivery for a full refund or replacement.

How should I store my wine after it arrives?

We recommend letting the wine rest for 24-48 hours after transit. Store bottles horizontally in a cool, dark place with a consistent temperature between 45°F and 65°F (7°C - 18°C).

Do you offer international shipping?

Currently, we ship to most states within the US and select European countries. Please check our Shipping Policy page for a full list of restricted regions due to local alcohol licensing laws.

Can I include a personalized gift note with my order?

Absolutely. During the checkout process, you will see a 'Gift Message' field where you can enter a custom note that we will print on a premium card and include in the box.